Complete Landscapes & Civil Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, and your rights in relation to it. We handle personal information in accordance with the New Zealand Privacy Act 2020.

Who We Are

Complete Landscapes & Civil Limited
Kirwee, Selwyn, Canterbury, New Zealand
admin@clcivil.co.nz
027 330 1243

What We Collect

We may collect personal information including:

Your name, email address and phone number.
The suburb or location of your site, and details about the job you'd like done.
Information you provide through our contact and enquiry forms.
Correspondence and records of your interactions with us.
Technical information such as your IP address, browser type, device and pages visited, collected automatically when you use our website.

We only collect information that is necessary for the purposes set out below.

How We Collect It

We collect personal information directly from you when you contact us, fill in a form or otherwise interact with us. We also collect some information automatically through cookies and analytics tools when you use our website (see "Cookies and Analytics" below).

How We Use It

We use your personal information to:

Respond to your enquiries and provide quotes.
Provide our services to you.
Communicate with you about your enquiry or job.
Improve our website and services.
Meet our legal obligations.

We won't add you to a mailing list without asking.

We do not sell your personal information. We may share it with:

Service providers who help us run our business, for example website hosting, email and accounting providers.
Professional advisers such as accountants and lawyers.
Government agencies or other parties where required or permitted by law.

Some of our service providers may store information overseas. Where personal information is disclosed to a party outside New Zealand, we take reasonable steps to ensure it is subject to comparable privacy safeguards, consistent with the Privacy Act.

Cookies and Analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. We use Google Analytics to collect anonymous statistics about site usage. You can disable cookies through your browser settings, although some parts of the site may not work as well as a result.

Our enquiry forms are protected by Cloudflare Turnstile, which checks that a submission comes from a person rather than an automated program. It does this without tracking you across other websites.

Storage and Security

We hold personal information securely and take reasonable steps to protect it from loss, misuse, unauthorised access, disclosure or alteration. We keep personal information only for as long as we need it for the purposes set out in this policy, or as required by law, after which we securely delete or de-identify it.

Your Rights

Under the Privacy Act 2020 you have the right to:

Access the personal information we hold about you.
Request correction of that information if it is wrong.

To make a request, contact us using the details below. We will respond as soon as reasonably practicable and within the timeframes required by the Privacy Act. There is generally no charge to access your information.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz or on 0800 803 909.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website, with the "last updated" date shown at the top.

Contact Us

If you have any questions about this policy or your personal information, please contact our Privacy Officer at Complete Landscapes & Civil Limited: email admin@clcivil.co.nz or call 027 330 1243.

Privacy Policy